Your privacy matters

At RouteOps Local, we are committed to protecting your privacy. This page explains what information we collect, how we use it, and how we keep it safe. We value your trust and want you to understand our practices regarding your data.

Information we collect

We collect the following types of information from contractors who use our service or visit our site:

  • Name
  • Phone number
  • Email address
  • Address and service area
  • W-9 tax information
  • Work availability
  • Location data during active routes
  • Communication records (SMS, calls, email)
  • Device and browser information

How we use your information

We collect only the information needed to connect contractors with real routes, provide daily support, and ensure correct payment.

  1. To Match You With Work: Your details help us find routes near your location, match jobs to your skills (cleaning or assembly), schedule work based on your availability, and send accurate job instructions.
  2. To Communicate During Routes: We use your contact information to text or call about new assignments, confirm arrival and access, help if issues happen on site, and share updates or schedule changes.
  3. To Pay You Correctly: We collect required information to verify your identity, process direct deposit, submit records to dispatch tools like QUO, and handle payment questions.
  4. To Keep Everyone Safe: Some information is used to confirm who is arriving at a client’s home, document completed work, resolve disputes or feedback, and improve route quality.
  5. To Improve RouteOps: We also use data to organize better daily routes, reduce travel time, provide faster support, and build fair opportunities for contractors.

Information sharing & security

We limit who can see your data, use trusted tools, and only use your information to assign work, support routes, and process payments. Your information is shared with:

  • Job Sources: In order to connect you with routes and assignments, we share necessary information with our partner job sources.
  • Dispatch Tools: We use tools like QUO to submit records and manage dispatch operations.

We prioritize the protection of the information contractors share with us to keep it safe and private.